We thought we’d introduce ourselves on the front page, rather than wait until you’ve clicked on the ‘meet the team’ link.

So, who are we? We’re two women, hell-bent on making a difference in the complaints handling world. Between us we have over 40 years’ experience of customer service and complaints handling. We’ve also both worked at the Financial Ombudsman Service, so we know complaints like the backs of our hands.

We set up CWSL because we both want to pass that knowledge on to you, so that you can make your complaints handling, more efficient and effective from top to bottom.