Complaints handling training for your business
Helping equip you and your team with the tools and knowledge to effectively identify, resolve and reduce complaints
Practical, down-to-earth consulting
No tricks, no gimmicks - just fresh perspective and practical solutions from people that know complaints inside out
Our online academy
Offering you our knowledge in a convenient and flexible format for your frontline staff, managers and senior leaders
Helping you navigate the confusing complaints landscape
With over 40 years of experience in complaint handling, we're confident we have the solution and knowledge to help you

Hello and welcome to CWSL Training Services Limited


We thought we’d introduce ourselves on the front page, rather than wait until you’ve clicked on the ‘meet the team’ link.

So, who are we? We’re two women, hell-bent on making a difference in the complaints handling world. Between us we have over 40 years’ experience of customer service and complaints handling. We’ve also both worked at the Financial Ombudsman Service, so we know complaints like the backs of our hands.

We set up CWSL because we both want to pass that knowledge on to you, so that you can make your complaints handling, more efficient and effective from top to bottom.


What we offer

Online Academy

Our quick guides

Latest blog posts

The CWSL podcast

Get in touch

Organisations we've worked with