Welcome to CWSL Training Services

Helping you to save customer relationships, time and money
Training that provides you with the skills to manage complaints more effectively
Practical, down-to-earth training
No tricks, no gimmicks - just practical solutions from people that know complaints inside out
Helping you navigate the confusing complaints landscape
With over 40 years of experience in complaint handling, we have the tools to help you

We want to give businesses the confidence to resolve complaints through knowledge, a desire to do things differently and keeping people at the heart of it all.

That's why we're all about straightforward, honest training that tells you what you need to know

Our mission is to help you, the business, get confident with your customer service and your complaints handling, by giving you the key information you need to know to get it right. 

Because we understand how confusing, unpredictable and baffling it can be at times when trying to unravel a customer complaint or getting to grips with what a customer’s needs are.   

We will give you the knowledge and tools you need to navigate the complaints landscape with ease and to provide the best customer service.

We’re all about being human and putting people at the heart of things, to bring about the changes needed to see real, tangible improvements and results in your customer service and complaints handling.

Giving you the knowledge, the tools to put people at the heart of things to bring about tangible change and results

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