About us

We're here to give you the confidence you need when you're in the spotlight
We'll give you the tools and knowledge to achieve the best outcomes for you and your customer
It's all about being human
We believe that people are at the heart of customer service and complaint handling

Our mission is to help you, the business, get confident with your customer service and your complaints handling, by giving you the key information you need to know.

If you're finding the complaints landscape confusing, unpredictable and baffling, we have the tools you need to get confident

Between us we have over 40 years experience of working in the customer service and complaints handling industry. And the lion’s share of this experience was at the Financial Ombudsman Service, so we know what it takes to get to the heart of a complaint and resolve it. 

For us, it’s not about a tick box exercise and it’s not about giving you information for the sake of it. Our workshops are interactive and packed full of our combined knowledge and experience.

Our training days are all about us giving you the knowledge, the tools and confidence to be able to use the information as soon as you go back to the office.

All of our training is interactive, enjoyable and engaging, because being human is at the heart of everything we do.  

That's why we want to give businesses the confidence to resolve complaints through knowledge, a desire to do things differently and keeping people at the heart of it all