One day workshop #1 - 24 May 2019
Getting to grips with Trouble and Upset
One day workshop #2 - 17 October 2019
Final Response Letters that get the right results
Coming soon - dates for the work we're doing with PIMFA
We're going to be providing our workshops in conjunction with PIMFA soon. Watch this space for more details and dates coming soon.
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We're proud to announce that we'll be working with UK Finance to present our two most popular workshops

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Workshop 1 - Getting to grips with Trouble and Upset

This highly practical and down to earth free half day workshop – designed for complaints handlers by complaints handlers – will look at what is the right amount of ‘Trouble and Upset’ (known previously to many as Distress and Inconvenience) to offer and pay, how to go about it – and how to do that with an eye on what the Financial Ombudsman Service would do.

For more information and to book your slot please click the button below.

If you have any questions, please get in touch on hello@cwsltraining.com

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Workshop 2 - Final Response Letters that get the right results

This highly practical and down to earth free half day workshop – designed for complaints handlers by complaints handlers – will look at the value of a great final response letter. Often overlooked, a final response letter is a significant event between you and your customer, can leave a lasting impression and even make or break your relationship. 

For more information and to book your slot please click the button below.

If you have any questions, please get in touch on hello@cwsltraining.com