One day workshops for 2020
We will be running four of our workshops in partnership with UK Finance in 2020

We're proud to announce that we'll be working in partnership with UK Finance to present four of our workshops

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One day workshop - Working with the Financial Ombudsman Service
5th March 2020

If you handle complaints or customer queries, or have oversight for these areas in a FCA regulated firm, this course will help you:

  • Understand how the Ombudsman Service works
  • Know the process and how you can make best use of that knowledge
  • Avoiding common mistakes when it comes to working with the Ombudsman Service
  • Have the best chance of learning and using that knowledge in the future to reduce the likelihood of complaint referrals to the Ombudsman Service

For more information, please get in tough with us on hello@cwsltraining.com.

To book your slot please click the button below. 

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One day workshop - Getting to grips with the Distress & Inconvenience Award
13 May 2020

If you handle complaints or customer queries, or have oversight for these areas in a FCA regulated firm, this course will help you:

  • Build on what you need to do under the basics of DISP
  • Understand what Distress & Inconvenience is for and what it doesn’t do
  • Know how to assess levels of redress
  • Nailing consistency of awards
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One day workshop - Complaints handling: Final Response Letters that get results
3 July 2020

If you handle complaints or customer queries, or have oversight for these areas in a FCA regulated firm, this course will help you:

  • Understand why you need the Final Response Letter to work for you
  • Know the key steps to take before writing the letter, to make sure you understand your customer and their complaint
  • Avoiding common mistakes when it comes to tone, length and content of the Final Response Letter
  • Have the best chance of resolving the complaint with the business and reducing unnecessary referrals to the FOS as a result of poor communication
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One day workshop - Handling Complaints
18 September 2020

If you handle complaints or customer queries, or have oversight for these areas in a FCA regulated firm, this course will help you:

  • Build on what you need to do under the basics of DISP
  • Understand what drives people to complain, and what can get in the way
  • Know how people think, feel and behave when they complain
  • Avoid common complaint handling mistakes
  • Have the best chance of reducing unnecessary escalations and referrals to the Ombudsman Service