We're here for when it's time to have a fresh pair of eyes on your complaints handling process
We offer a number of consultancy packages for a set price, so you know exactly what you're getting for your money
Bespoke consultancy
For something specific or something more tailored to your needs, we can offer bespoke consultancy

Consultancy from CWSL is an opportunity for a fresh pair of eyes and an honest assessment of where you are

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Consultancy is such a broad title and so we would like to get clear on what it is we offer and why using us is different to using someone else.

When we work with you, we offer a fresh pair of eyes that means you’re able to see your process, your policies and your systems in a different way. It’s not just about us knowing our onions, it’s about us being able to work with you, so you gain not only our knowledge and experience, but also so you know why something needs changing.

For us, it’s not about coming in, suggesting sweeping changes and then we saunter off again. We want to work with you from start to finish and beyond to make sure it works for you, your staff and your process, systems and policies. It’s about building a trusting relationship, so that you know you can rely on us for our honest, up-front appraisal of what we see, and how it can be sorted out.

No two consultancy roles are exactly the same and that’s why we’ll work with you to discuss what you would like, the time you have to spend on it and how much you want to spend. It’s not about a one size fits all pricing structure, because just as no two complaints are the same, so are no two clients. For that reason all of our quotes are bespoke. 

Flexibility and honesty are our brand values and what we believe reflects in our work. We’re not here to make life more difficult for you. For example, if we quote you for a review, training and a follow up report and then part way through the work we realise that this isn’t going to work the best for your business and staff, then we will discuss this with you, to adapt the consultancy work we do. 

Click here if you would like to organise a chat with us about what you're looking for