Public workshops
Public workshops that provide all of the knowledge you need and the opportunity to meet and network with your peers

Our public workshops cover all of your complaints handling needs, but provide you with the opportunity to mingle, learn and network with your peers

This is the option for you if you have you're a smaller team, or just want to attend some training on your own but want to learn more about complaints handling

Caroline's quick rundown of our in-house workshops

‘Do you know, sometimes you just need to be able to be in a room (or an online space) where you can bounce ideas off of people that are in the same industry as you.

It’s the thing that Sarah and I always comment on – the secret squirrel nature of financial services, and so we were thinking about the best, most useful thing, not always just being the content of the training. I mean that’s why we’re all there ultimately, but actually getting in a room, or space with our peers really helps to reassure when it comes to gaffs and share best practice.

It’s the bit Sarah and I love, when we see businesses’ sharing in their great, and not-so-great experiecnes and realising actually we’re all in this. Plus we love sharing our knowledge – it really is a winw-win.’ 

Dates for our public workshops

Effective Final Response Letters

Spaces

Dates Available:

5 May 2021
11 June 2021
16 September 2021
10 November 2021

Cost £300

Nailing Distress and Inconvenience Awards

Spaces

Dates Available:

14 April 2021
1 June 2021
1 September 2021
2 November 2021

Cost £300

Working well with the Financial Ombudsman Service

spaces

Dates Available:

6 May 2021
21 June 2021
23 September 2021
17 November 2021

Cost £300

Using the phone effectively in complaints handling

spaces

Dates Available:

22 April 2021
2 June 2021
30 September 2021
25 November 2021

Cost £300

Making the most of soft skills in complaints handling

spaces

Dates Available:

20 April 2021
3 June 2021
29 September 2021
24 November 2021

Cost £300

Bringing complaints into 2021 series

spaces

Dates Available:

28, 29 and 30 April 2021

*Can be booked as a series or individually

Cost £300 per session or £750 for series

If you're looking for something more tailored - click the link below for our in-house training options