CWSL Training Services Limited was established in 2018, because both of us know that complaints handling can be done differently.
We know from experience that complaints handled well using knowledge of the complaint system and key communication skills makes for a better experience for everyone involved.
And we’re passionate about passing that knowledge on to you, to benefit not just you, the business who is newly regulated, but also your clients.
We’re keen to make sure the training we provide is never dull and for that reason all our workshops are interactive, providing practical exercises to ensure delegates have grasped key concepts.
The content of this workshop is specifically aimed at Complaints Management Companies. It’s based on years of experience working with your area of the industry and knowing what issues will likely affect you in complaints handling, a new area for you.
This two day workshop covers all of the aspects you’ll need to know when receiving and handling a complaint about you including:
We believe in pricing transparency, so that you can plan around your budget. That’s why the costs quoted here don’t include any hidden costs. The price is as stated.
Put simply, each two day workshop is £950 per person.
I don’t think we can be any clearer than that.
For the avoidance of doubt, you will not be confirmed as attending any workshop until the payment quoted on our invoice has been made in full to CWSL Training Services Limited.
On receipt of payment, you will receive confirmation by email of your booked place. We cannot accept any responsibility for any costs incurred if you travel without this confirmation.
Should you need to cancel your booking with us, please contact us as soon as possible and no later than 24 hours before the day of training.
A refund will be provided in fill should you not wish to transfer to another date, but we reserve the right to deduct any reasonable costs incurred by CWSL Training Services Limited.
We’re more than happy to answer any questions you have about our training, our pricing or if you just want to introduce yourself.
You can contact us on firstname.lastname@example.org or fill in the form below.
Your information is 100% secure with us and won’t be shared with anyone else under any circumstances.