We’re glad you asked, because we’re firm believers that unless you’ve been on the front line of complaints, you’ll not know what it’s actually like and what you need to know to be, not just a good complaints handler, but a great one.
It’s for that reason that we’re keen to make sure the training we provide is informative, relevant and very interactive. We provide key information, practical exercises and plenty of opportunities to clarify understanding to ensure delegates have grasped key concepts.
The content of each workshop is based on years of experience working with businesses and knowing what issues affect them in complaint handling and customer service.
We usually offer both face to face and online, but as you can imagine with things being as they are presently, we have no plans to offer face to face training until Easter 2021. At this time it will be reviewed, based on demand, as well as the larger social context, and this may change.
If you would like to join us on an online workshop, all you’ll need is a laptop, tablet or a phone.
Once you’re registered with us, and have received confirmation from us, we’ll send you a link for the online session…and that’s it. All you need to do is on the day, click the link, sit back and join us on the live session.
That’s right, you can either join us on one of our ‘off the peg’ workshops, which means you have the opportunity to meet other people from across the industry, sharing your knowledge and insight, or you’re welcome to book us for an in-house training session.
Because every business is different we offer an ‘in-house’ option that allows us to make this more bespoke to address any training needs. For example, previous clients have requested a combination of our workshops spread across varying time frames or have asked for something entirely bespoke.
As you can see we’re very flexible – just tell us what your requirements are.
For the avoidance of doubt, you will not be confirmed as attending any workshops until the payment quoted on our invoice is made in full to CWSL Training Services Limited.
On receipt of payment, you will receive confirmation by email of your booked place.
We cannot accept any responsibility for any costs incurred if you travel without this confirmation.
Should you need to cancel your booking with us, please contact us as soon as possible and no later than 24 hours before the day of training.
A refund will be provided in full should you not wish to transfer to another date, but we reserve the right to deduct any reasonable costs incurred by CWSL Training Services Limited.
We’ve called this one day workshop the basics of complaint handling, but this workshop is designed to provide businesses with a decent grounding in the world of complaints, including:
This is a one day workshop that covers everything you need to know about compensation including:
A one day workshop that covers what you need to know to make the best use of your Final Response Letter including:
This is a one day workshop that covers what you need to know to make the most of your experience as a complaint progresses though the Financial Ombudsman Service including: